Help & Support

We're here to help

One support email for both Felix (cat) and Felixo (dog). Send us a message and we'll get back to you as soon as possible.

✉️ Email Support

Our support team handles questions for both Felix and Felixo. We typically respond within 24–48 hours.

⏱ Typical response time: 24–48 hours
🐱 Felix (cat app)  ·  🐕 Felixo (dog app) — same support email for both

Common Questions

Felix & Felixo
🔄
How do I cancel my subscription?
Go to iPhone Settings → Your Name → Subscriptions → Felix or Felixo → Cancel. Cancel at least 24 hours before renewal.
Felix & Felixo
📱
My data disappeared after update
All data is saved locally on your device. If data is missing after an update, contact us and we'll help.
Felix & Felixo
🤖
AI features not working
AI features require an internet connection. Check your connection. The daily limit is 5 AI analyses per day total.
Felix & Felixo
📷
Camera or photo access issues
Go to iPhone Settings → Felix or Felixo → make sure Camera and Photos permissions are enabled.
Felix — Cat
🐱
Can I track multiple cats?
Yes! Go to Settings → My Cats → Add New. Switch between cats using the bar at the top of the screen.
Felixo — Dog
🐕
Can I track multiple dogs?
Yes! Go to Settings → My Dogs → Add New. Switch between dogs using the bar at the top of the screen.
Felix & Felixo
🔔
Not receiving reminders
Go to iPhone Settings → Notifications → Felix or Felixo → make sure notifications are allowed.
Felixo — Dog
🚶
How do I log a walk?
Tap the Walks tab at the bottom of the screen. Tap "Log Walk", enter duration and distance, then save.

When emailing support, please include: